Recover windows, railings and other scratched glass
We restore scratches on windows, railings, shelves, partitions, and other residential glass without immediately resorting to replacement.
A scratch on a window, railing, or glass partition is more than a mark: it changes reflections, views, and the perceived level of care throughout the residence.
What is happening to your glass
The cause may be construction dust, improper cleaning, contact with tools, installation of accessories, or moving objects. Each location requires its own protection and work sequence.
Why it affects appearance so much
On railings it stands out against the landscape; on windows it interrupts the view; on shelves and partitions it becomes a constant visual detail under interior lighting.
What leaving it or replacing it implies
Replacement can involve dismantling frames, seals, anchors, or nearby panes. Correcting the surface preserves the original component and avoids altering systems that are already functioning properly.
How we restore this pane
- Service for windows, railings, shelves and partitions
- Specific protection based on the residential environment
- Correction of deep damage while keeping the glass intact
- Intervention on the affected face, not on unaffected surfaces
Process specific to this case
- We identify the glass type, installation system, and damaged face.
- We define protection measures for floors, walls, frames, and furniture.
- We restore the surface in a controlled manner according to orientation and access.
- We verify clarity, reflection, and visual continuity.
Deep damage and work limitations
Proximity to edges, hardware, or anchors determines the working limit. For scratches, an approximate distance of 4 to 7 cm is normally maintained near certain edges without excluding recovery of the rest of the pane.
Grupo GNOVIA restores superficial and deep damage when the glass remains intact. Most cases are confirmed using technical information; on-site visits are mainly reserved for large volumes.
Frequently asked questions about this case
What is considered “other glass”?
Windows, railings, shelves, doors, partitions, residential display cases, and panes that are not part of a table or shower enclosure.
Can you work in height?
Yes, when safe access is available. Height and the work-access system are considered when defining logistics and cost.
Can you restore scratches near hardware?
We work up to the safe limit allowed by the system, respecting technical clearances from edges and anchors.
Does the area around the glass need to be cleared?
Only the immediate work area needs to be cleared and protected. We tell you which objects to remove depending on the location.
What happens if a pane cannot withstand the process?
This is very uncommon because Grupo GNOVIA personnel are trained to restore glass using a controlled sequence. In exceptional cases, previously damaged glass may not withstand the intervention. If that occurs, we do not charge for the service performed on that pane; however, we do not assume the replacement cost of glass that was already damaged before work began. This condition is explained clearly before the work starts.
What annealed-glass thickness do you recommend?
We do not recommend restoring 6 mm annealed glass because its lower strength makes it less likely to withstand the process. Annealed glass 9 mm or thicker has a greater probability of withstanding the intervention; even so, service is performed only under the client’s responsibility and with prior acceptance of this condition. Broken, chipped, or fractured glass is not treated.
Do you need an on-site visit to confirm the service?
Not in most cases. We can confirm service remotely using the damage description, dimensions, glass type, location, and access conditions. On-site visits are primarily reserved for construction projects or projects involving a large volume of glass.
